Terms & Conditions
Account rights, obligations and dispute procedures—what you're reading now.
LEGAL REFERENCE
Our Terms Shape Your Account
Every account at tesentoto runs on the same policy framework. We've laid out what your account can do, how payments flow through QRIS, DANA, OVO and GoPay, and...
Account PoliciesPayment TermsRegional AccessDispute ResolutionAccount Security
Policy Framework & Jurisdiction
tesentoto operates under the terms outlined on this page and applies to all account holders in supported regions. Our terms comply with local regulatory guidance where applicable. Accounts must be opened by individuals aged 18 or over. Transactions via QRIS, DANA, OVO and GoPay are processed according to each payment partner's own terms. Your account access, Deposit references, and dispute handling follow
the framework below. We reserve the right to update these terms with notice to active account holders.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Policy Questions & Support
Live Chat
Reach our support team within the app or on tesentoto.app for policy clarifications, account concerns or payment disputes. Available during lobby hours.
Email Support
Send account or terms questions to [email protected]. Include your account ID and the policy section you're asking about for faster response.
Account Settings
View your account deposit history, payment methods and self-imposed limits directly in your dashboard. All records are logged and retrievable.
EDITORIAL CLARITY
How We Protect Your Terms Rights
Payment Transparency
Every deposit, withdrawal and fee is visible in your transaction log. We don't hide charges. QRIS, DANA, OVO and GoPay transfers show real-time confirmation codes.
Account History
Your complete account activity—deposits, gameplay, withdrawals, disputes—is stored and available to you on request within 24 hours for audit or dispute review.
Dispute Escalation
If you contest a charge or transaction, we log your claim with a timestamp and assign it a case reference. Resolution typically happens within 5 business days.
Payment Partner Terms
QRIS, DANA, OVO and GoPay each maintain their own policies. We share your terms obligations with each partner to ensure consistent enforcement across your account.
Regional Compliance
Our terms reflect the regulatory environment in supported regions. We update them when local guidance changes and notify you before changes take effect.
Data Security
Your account credentials, payment details and transaction history are encrypted. We don't share terms-related data with third parties without consent.
WHY THIS PLATFORM
Consistency Across Our Policy Pages
Privacy Policy
How we collect, store and use your account data. Linked separately for full transparency.
Payment Policy
Deposit minimums, withdrawal rules and how QRIS, DANA, OVO and GoPay fit into the process.
Bonus Terms
If we're running promotions, the specific rules and forfeit conditions are detailed here.
Account Closure
How to close your account, how we handle remaining funds, and your data after closure.
Dispute Procedures
Step-by-step resolution process for payment disagreements and account conflicts.
Regional Notes
Where local law permits, we note any region-specific variations to ensure clarity.
PLATFORM SNAPSHOT
What Defines Our Policy Stance
No Hidden Fees
Every deposit, withdrawal and transaction carries a clear fee (if...
Account Control
You set your own Deposit references, cooling-off periods and account...
Instant Confirmation
Every transaction—whether via QRIS, DANA, OVO or GoPay—generates a receipt...
Withdrawal Consistency
Payouts follow the same timeline regardless of amount or payment...
Account Closure Rights
Close your account anytime. Remaining funds are returned to your...
Dispute Ownership
If something goes wrong with a transaction, you own the...
Frequently Asked Questions About Our Terms
Report the issue to us immediately with your transaction ID. We contact the payment partner and investigate. If the charge is confirmed as unauthorized, we process a refund to your original payment method within five business days.
Yes. Your deposit limit applies to QRIS, DANA, OVO, GoPay and any other payment method linked to your account. Changes take effect immediately. You can lower the limit anytime; raising it requires a 24-hour waiting period.
Minimum withdrawal is Rp 50,000. Maximum per transaction is Rp 50,000,000. You can make multiple withdrawals per day. All funds go back to your original payment source unless you authorize otherwise in writing.
Your balance is transferred to the payment method you used to deposit. Transfers process within five business days. Once your account is closed, you cannot reopen the same account; you'd need to create a new one.
Deposit fees vary by payment partner. We show the exact fee before you confirm. QRIS and DANA typically carry lower fees than OVO and GoPay, but rates fluctuate. Check your account fee schedule for current rates.
Standard withdrawals process within 24 hours. QRIS and e-wallet transfers (DANA, OVO, GoPay) often arrive within 1–2 hours. Bank transfers may take 1–3 business days depending on your bank.
Yes. Log in and visit your Account → Transaction History. You can filter by date, payment method and transaction type. Download a full statement as PDF for personal or tax records anytime.